Ameriabank Launches ‘Contact Center’


YEREVAN (Arka)—Armenia’s Ameriabank on Tuesday launched its “Contact Center” that will operate around the clock seven days a week.

“Round the clock availability is unprecedented in Armenia’s banking system. This will allow customers to make use of the Contact Center’s services on any day and at any time,” the bank said in a press release.

The Contact Center operates on the AVAYA platform, which is a global leader in business communications. It enables to effectively manage the work of the Contact Center in an on-line mode by segmenting all incoming calls and ensure correct and accurate mass communication.

Ameriabank’s Contact Center’s staff is highly qualified, having had special training courses in banking and customer services.

Ameriabank plans to further develop the Contact Center by reorganizing it into a virtual branch of the bank to make a variety of services available to customers 24 hours a day, seven days a week.

Ameriabank’s assets in the first quarter of 2014 increased by 8% to 339 billion drams while its total liabilities increased by almost 9 % to 300 billion drams. Its lending saw a 2.5% rise. The loan portfolio amounted to 181 billion drams with lending to small and medium-sized businesses growing by 9% to 36 billion drams and consumer loans growing by 24%.

Ameriabank is a universal bank providing investment, corporate and retail banking services in the form of an integrated package of banking solutions.


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