YEREVAN–Hay Post Outlet # 0054 has been grappling with a daily torrent of angry pensioners since January 4 when the Armenian Ministry of Social Welfare officially transferred the responsibility of issuing pensions to Armenia’s national post operator.
Until now, pensions were hand-delivered in Yerevan to the homes of pensioners–a system long in need of reform over widespread allegations that agents delivering the checks extorted illegal fees from pensioners.
The change was hoped by many to result in a more efficient system of issuance but has since been met with ire from pensioners unable to collect their monthly cash allowances.
The problem stems largely from Hay Post’s inability to meet the large volume of pensioners. Out of 140,000 pensioners in Yerevan, 120,000 receive their checks from Hay Post, but there are only two offices commissioned to issue the checks. Hay Post operates a total of 900 offices throughout the country.
The complications have caused many in Yerevan to wait in long lines, day after day, only to leave with instructions to wait at home for their pensions.